By Udumula Sudhakar Reddy
The Hyderabad District Consumer Disputes Redre-ssal Forum-3 has ordered Agarwal Packers and Movers to pay Rs 20,000 to a Hyderabad resident for damaging the goods which he had booked for transport from New Delhi to the city.
Mr Raghuveer Reddy of Mytrinagar, Madinaguda, told the forum that he had paid Rs 24,927 including insurance to the company to transport some household items.
The goods arrived 10 days later than promised. A washing machine, computer tables, refrigerator, shoe rack and dish TV antenna were damaged, he said.
A water purifier and a set top box were not delivered, clothes had become wet, the almirah was dented and beds were damaged.
Mr Reddy alleged that the cost of the damaged goods was Rs 50,000. When he complained, the company offered Rs 7,000 and alleged that he had concocted the list. It said the complainant had engaged its services for transportation of his goods at his own risk and alleged that the consignment consisted of used goods with no article costing more than Rs 10,000.
It put the value of the consignment at about Rs 40,500, and claimed that they were delivered in proper condition. To this, Mr Reddy produced photographs of the damaged articles.
The forum said that the company had failed in its duty to deliver the goods intact and that it cannot deny liability. It said the complainant was entitled to a reasonable compensation.